Terms and Conditions

Last Updated: 4 November 2026

Welcome to iDevice Doctor. These Terms & Conditions govern your access to and use of our website, repair booking services, and device repair services. By accessing our website, submitting a repair enquiry, or booking a repair, you agree to these terms.

Please read them carefully before using our services.

1. About iDevice Doctor

iDevice Doctor provides diagnostic, maintenance, and repair services for Apple devices, including:

  • iPhone
  • iPad
  • MacBook
  • AirPods
  • Apple Watch

Our services may include screen replacement, battery replacement, charging port repair, camera repair, software troubleshooting, motherboard diagnostics, and other hardware-related repairs.

Important: iDevice Doctor is an independent repair service provider and is not affiliated with, sponsored by, or authorised by Apple Inc., unless expressly stated otherwise. Apple and its product names are trademarks of Apple Inc.

2. Repair Bookings and Appointments

  • Customers can request a repair appointment through our website, phone, email, or other available communication channels.
  • Submitting a booking request does not automatically mean that the appointment is confirmed.
  • Appointments remain pending until confirmed by our team.
  • Available appointment slots are subject to technician availability and operational capacity.
  • Our standard operating hours are 10:00 AM to 7:00 PM, subject to changes or holidays.
  • Each standard appointment slot is scheduled for approximately 60 minutes. Actual repair completion time may vary depending on the issue.
  • We reserve the right to reschedule an appointment due to unforeseen circumstances. We will inform the customer where reasonably possible.

3. Device Inspection and Diagnosis

  • All devices are subject to an initial inspection and diagnosis.
  • The final repair recommendation and price may depend on the actual condition of the device.
  • Some faults may only become apparent after opening or inspecting the device.
  • If additional issues are discovered, we will communicate the findings and revised estimate before proceeding with additional work.
  • We may decline a repair if the device is unsafe to handle, severely damaged, tampered with, or beyond our service capabilities.

4. Repair Pricing and Payments

  • Repair prices displayed on our website are indicative unless specifically stated as fixed prices.
  • The final cost may vary depending on the device model, repair type, component availability, and the condition of the device.
  • Any additional repair work or charges will be communicated to the customer for approval before proceeding.
  • Customers are required to pay the agreed repair charges before collecting their repaired device or completing an agreed delivery arrangement.
  • Applicable taxes and other charges will be communicated where relevant.
  • We reserve the right to update our service prices without prior notice. Confirmed estimates will be handled according to the agreed terms.

5. Customer Responsibilities

Before handing over a device for repair, customers are responsible for:

  • Providing accurate contact and device information.
  • Removing SIM cards, memory cards, and personal accessories where applicable.
  • Backing up important data, including photographs, contacts, documents, and other files.
  • Disabling security features or providing necessary access only when reasonably required for diagnosis or testing.
  • Informing our team about previous repairs, liquid damage, physical damage, or known device issues.
  • Ensuring that they are legally authorised to submit the device for repair.

Customers should not share Apple ID passwords, banking passwords, or other sensitive account credentials unless absolutely necessary. Our team will not request such information without a valid service-related reason.

6. Data Protection and Data Loss

We understand that personal data is important.

Although we take reasonable precautions while handling devices, repairs, diagnostics, software troubleshooting, and component replacement may involve risks to stored data.

  • Customers should maintain a backup before submitting a device.
  • iDevice Doctor does not guarantee that data will remain intact during repair.
  • We are not responsible for data loss caused by existing device faults, hardware failure, software issues, or repair procedures, except where liability cannot legally be excluded.
  • We will not intentionally access, copy, or disclose customer data beyond what is reasonably necessary to perform the requested service.

7. Repair Warranty

Where applicable, repairs may include a limited service warranty.

  • Warranty coverage applies only to the specific component or repair service mentioned on the invoice or repair receipt.
  • The warranty period will be communicated at the time of repair.
  • Warranty claims must be supported by the original invoice or repair reference.
  • Warranty coverage does not automatically extend to unrelated components or other device issues.

Unless otherwise stated in writing, warranty coverage does not include:

  • Accidental damage, drops, or physical impact.
  • Liquid or moisture damage.
  • Damage caused by misuse, negligence, or unauthorised repair attempts.
  • Normal wear and tear.
  • Software issues, operating system updates, or third-party applications.
  • New faults unrelated to the original repair.

Warranty duration: [Insert your actual warranty period and applicable conditions.]

8. Pickup and Collection Services

Where pickup or collection services are available:

  • Customers must provide a complete and accurate pickup address and contact number.
  • Pickup and delivery availability depends on the service location and operational capacity.
  • Customers should ensure that the device is properly handed over to our authorised representative.
  • Any applicable pickup or delivery charges will be communicated before confirmation.
  • Estimated pickup and delivery times are not guaranteed and may change due to operational or logistical circumstances.

9. Repair Time and Delays

Estimated repair timelines are provided for guidance only.

Repair completion may be affected by:

  • Availability of replacement components.
  • Complexity of the device issue.
  • Additional faults discovered during diagnosis.
  • Technician availability.
  • Supplier or logistics delays.
  • Other circumstances beyond our reasonable control.

We will make reasonable efforts to complete repairs within the estimated timeframe and communicate significant delays.

10. Cancellation and Rescheduling

  • Customers should contact us as early as possible to cancel or reschedule an appointment.
  • Appointment changes are subject to slot availability.
  • If a repair has already started, cancellation may not be possible without payment for work completed and any parts or services already committed.
  • Any applicable cancellation, inspection, or pickup charges will be communicated to the customer in advance.

Cancellation policy: [Insert your cancellation notice period and any applicable charges.]

11. Uncollected Devices

Customers are expected to collect their repaired devices within a reasonable period after receiving notification that the repair is complete.

If a device remains uncollected, we will make reasonable attempts to contact the customer.

Any storage charges, uncollected-device procedures, or further action will be communicated in advance and handled in accordance with applicable law.

12. Limitation of Liability

iDevice Doctor will exercise reasonable care and skill while handling customer devices.

To the extent permitted by applicable law, we are not responsible for:

  • Pre-existing device faults or damage.
  • Data loss arising from circumstances described in these terms.
  • Issues caused by unauthorised modifications or previous rep

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